Ongoing technological innovation enables Recoveries Corp to achieve greater efficiencies and improve its clients’ bottom line through automation or streamlining of tasks, faster account processing and higher collection rates.
Key systems have been designed and developed by Recoveries Corps highly skilled IT team, delivering processes that are robust, fast, transparent and highly responsive to its client needs.
Recoveries Corps exclusive technology includes:
Other technology which enhances client service includes:
Recoveries Corp IT System (RCS)
Highly advanced yet user-friendly, this receivables management software gives Recoveries Corp maximum flexibility in matching its systems to its clients’ needs. Data input can be customised, reports tailored to varied requirements, data outputs interfaced with other software systems and tracking programs set up.
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Recoveries Live
Recoveries Live is a sophisticated yet user-friendly internet system that allows clients to access their full file history and communicate online with their Recoveries Corp Account Manager.
Benefits include:
- Total transparency allows clients to view and audit all files
- 24/7 system access, with real time information on every file
- Payments can be uploaded individually or in batches
- Recoveries Corp staff update clients online on every file, regarding
- payment arrangements
- queries
- disputes
- advice of new contact details
- next action
- legal action/field call results
Access can be granted to any number of a client's authorised staff, with no software installation required.
Staff can view comprehensive data on each account, including:
- costs charged
- payments made
- balance outstanding
- legal status
- all historical and current file notes
- all customer correspondence
A comprehensive suite of reports can be exported to MS Excel.
Court Link screen which summarises all legal action undertaken.
Customised training on Recoveries Live is provided onsite for clients, along with comprehensive reference materials. Technical queries are quickly resolved via a 1300 number direct to Recoveries Corp’s IT Help Desk.
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Advanced Collection Systems
Nearly a decade of Australian debt management expertise drives this in-house software solution for medium to large organisations. Feature-packed, powerful, yet easy to use, ACS reduces clients overheads by streamlining or automating the tasks involved in recoveries management.
It improves client's bottom line through faster account processing, higher collection rates and more efficient staff utilisation.
ACS delivers a high level of flexibility, with a table-based format that allows clients to tailor processes to their organisation’s work practices. Screens and reports are quickly customised, and data can be interfaced with ERP systems and internal systems such as SAP. ACS can also be used as a stand-alone solution where organisations have debt management issues in specific locations.
ACS simplifies debt management through:
- Fully-integrated debtor accounting
- Client accounting
- Trust account management
- Payment arrangement management
- Comprehensive and flexible reporting
- Remote access module
- Automatic enforcement of quality assurance policies
Recovery processes become faster and more efficient with:
- Software that’s easy to learn and use
- Work flow management tools
- Automated user diaries
- Automated calculation of debtor charges
- Batch loading facilities
- Flexible document production
- Data extraction facilities
ACS runs on Windows 2003, UNIX or Linix and utilises the UniData or Universe Relation Database Management Systems (RDBMS) for data storage and retrieval. It is fully scalable from one stand-alone user to thousands of users over a wide area network.
Once installed by ACS, this ‘set and forget’ system has 24/7 help desk support and maintenance by the Australian-based developers and programmers at ACS.
Visit http://www.acsystems.com.au/ for more information.
EDI is used to despatch legal documents direct to the Melbourne Magistrates Court. Our RCS system uploads all Complaints, Judgements and Summons at the close of business each day, ensuring that actions are processed quickly to maximise recovery potential. The Court returns documents to us via RCS within 24 hours (manual processing requires 72 hours).
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Predictive Dialer
A predictive dialer is used for outbound call campaigns, providing Recoveries Corp with interactive voice response, automated call handling and computer telephony interface. This maximises collection rates through call efficiencies and real time results reporting.
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Electronic Imaging and Document Scanning
All documents are scanned directly into Recoveries Corps system and linked to the appropriate debt which is also backed up and stored off-site. Recoveries Corps systems allows:
- Immediate actioning of new files
- Queuing of correspondence for immediate action
- Fast remittance of Proof of Loss documents
- Quick file transmission from collector to collector
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